Posted on Wednesday, January 25th, 2017
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Team Pico’s Current Work and Planned Schedule
We would like to ask if the PIO had any incentives for merchants who respond to this survey as you had for the 2004 survey. Ideas include: local theater tickets/movie tickets/gift cards/etc. Could have a larger prize for raffle winners from the pool of survey participants.
Hello Pico Boulevard Businesses, On behalf of the Pico Improvement Organization (PIO), we would love to hear your thoughts or feedback on how we can improve your experience with PIO! All feedback will be kept confidential.
Team Pico’s Current Work and Planned Schedule
The survey with changes can be seen here:
We sat down with a handful of owners and got some really great interviews. With the business owners that were available to talk, we found that they shared similar concerns including profitability and local fees.
They came up with a lot of great suggestions for the PIO including:
-Because many of the businesses were closed or managers/owners were not present on Sunday, we plan on returning next week on a weekday to get a larger pool of survey data.
Dear TEAM PICO (Cheryl, Julianne, Alex, Fernando) :
Feedback for Interim Project Deliverables for April 5. Due: DRAFT System Request Form + To-Be _ Business Case _ List of how to-be is different from as-is.
Please remember the following as you prepare for the final deliverable for May 8th, but remember that the presentation to the clients on April 26th at which time the award will be presented and you will receive final feedback from the client for the final deliverable.
Final deliverable due on date of Final consists of following elements (accounts for 25% of class grade)
Evaluation criteria for the Final Deliverable:
Check/Checkplus based on degree of progress from last time
Sonya feedback also includes a rating of 1-5 stars defined as follows:
** Needs Work
Overall comments From Sonya to all teams:
It would be best to offer alternatives for the clients and to evaluate the alternatives against detailed specs
Pico Team JoinIN Feedback *****
PROFESSOR FEEDBACK (Check plus)
Please be sure and include an Executive Summary
Project Description and Objectives: Please be sure and talk about the pain points that PIO is experiencing. The way to phrase your purpose is flip the phrasing: instead of “suggest new technologies and processes to foster communication and engagement” put the business need first: “in order to foster communication and engagement…, new technologies and processes are needed”. Make the list of bullets a bit more specific to PIO, e.g., Identify the various needs of PIO’s stakeholders including the variety of merchants and board members. Nice list of objectives.
Strategic Approach and Alignment: These are two separate sections. Alignment talks about how your project objectives align with PIO’s strategy. Approach talks about your methodology (what you have as the list of steps. As you develop your approach, please provide more details (# of interviews with whom, surveys, etc; include the survey questions). Also, specify the processes you defined. Then, explain how you analyzed the processes. Remember that we talked about a number of different ways to do the analysis; specify how you did the analysis. Ensure that you describe both what we called “internal” data gathering (which is the interviews and questionnaires and observation), as well as “external” data gathering (e.g., market research, benchmarking, inspirational models).
System Request Form: Your first sentence about the information gathering process should be incorporated into the section on approach. Excellent System Request form.
Stakeholder Analysis. Excellent. Add a column indicating the concerns each have about the project and the benefits/objectives they hope to achieve. You may want to consider whether there are 2 or 3 types of Pico Merchants (e.g., those who want help from the PIO for their marketing, those who want to be left alone, those who are concerned about how their taxes are being used).
Feasibility Analysis/Risk Assessment: Excellent
As/Is and To-Be. You have done a nice job of depicting the 2 processes. Please note that your as-is is imbalanced; you need another join which will occur after the first join. Also on your to-be, BPMN requires that OR are decision points so indicate what the decision is (e.g., your first “X”). I’m not sure that first X is properly described since it looks like an and to me. Similarly with others; so discuss among the team again. You are now ready to place the to-be on top of the as-is, so that the changes are clearer to the client. By “on-top” is meant that you indicate with cross-outs which tasks are no longer performed, and with color or something which are new tasks. Its also time to add swimlanes indicating where technologies will be doing some of the activities, and all the roles involved. Finally, its time to add messages and artifacts. The list of differences from as-is to to-be should then be apparent on a single process model.
List of as-is to to-be differences. Nice list. It’s time to start thinking of technologies that can make all this easier for the client.
Recommendations: Nice list but note that much of the list puts way too much work on the client and is what we call “under-specified”. At this juncture in the project, that makes sense, but there are tools out there that make it simpler to create monthly newsletters, contact systems, increase online reach. I would suggest you focus on those tools next so that you are not leaving the client with too much to figure out on their own. Changes to the website can be suggested as part of requirements document or simply a link to a new website that you create (e.g., on Snappii or something).
All-in-all, nice work. Check Plus. Where to put your efforts over the next month:
-PIO Board of Directors vote on budget, not the merchants. They then direct the PIO marketing and events committee to create outreach and events
- Marketing committee meets separately. Advertising promotion and events was presented to the Board without the dollar figure. $ was voted separately. The whole thing was not approved with the $, only approved partially through June. Marketing committee seeks direction through the board for budget items and report back to the monthly meetings.
2. To-Be Walkthrough
3. Additional Comments
This week Team PICO met to complete our final presentation.